Privacy and Data Processing Policy

1. Commitment to Privacy
At Panama Springs, S.A., we respect our customers’ privacy and are committed to protecting the personal information they provide to us. This policy outlines how we collect, use, protect, and, when necessary, share our customers’ personal data, in compliance with current Panamanian data protection laws.

2. Information Collected
We collect personal data from our customers only when necessary to fulfill contractual obligations or provide a satisfactory shopping experience. The data collected includes, but is not limited to:

  • Contact information such as name, physical address, phone number, and email address.
  • Payment and transaction data, which are processed securely and in accordance with security standards.

3. Use of Information
Personal data is used exclusively for the following purposes:

  • To process and complete purchase transactions and their respective deliveries.
  • To keep customers informed about the status of their orders and provide post-sale assistance.
  • To carry out commercial activities such as satisfaction surveys and sending promotional offers, with the customer’s prior consent.

4. Information Protection
We implement physical, electronic, and administrative security measures to protect our customers’ personal data and prevent unauthorized access, alteration, or loss. In the event of a data breach or theft, we will take measures in accordance with applicable laws and company policies, and customers agree to exempt the company from any responsibility or damage caused despite the security efforts implemented.

5. Data Subject Rights
Customers have the right to:

  • Access, rectify, or delete their personal data.
  • Request information about the processing of their data in a document that is easy to understand and can be provided in physical or digital format.
  • Receive the requested data through the same medium in which it was requested, within a maximum period of 15 business days.
  • Withdraw consent for data processing at any time, when processing is based on consent.

To exercise these rights, customers can contact us at info@panamabluewater.com.

6. Data Transfers
We do not share or sell our customers’ personal data to third parties, except when necessary for service provision (e.g., logistics companies for order delivery) or as required by law.

7. Cookies and Tracking Technologies
Our website may use cookies to improve the user experience and analyze platform interaction. Customers can configure their browser to reject cookies or receive alerts when a cookie is used.

8. Minors’ Data
Our website and services are not directed at minors. We do not knowingly collect or process personal data from minors. If minors’ information is detected in our records, we will proceed with its immediate deletion.

9. Policy Modifications
We reserve the right to modify this policy at any time. Modifications will be published on our website and will apply from the date of publication. We recommend that customers periodically review this policy to stay informed of any changes.

Contact
For inquiries or complaints related to our privacy policy and data processing, customers can contact us at info@panamabluewater.com.

Abrir chat
Hola 👋
¿En qué podemos ayudarte?