1. Scope and Application:
At Panama Springs, S.A., we are committed to ensuring customer satisfaction. This policy establishes the rights and responsibilities of our customers regarding returns, refunds, and cancellations for products purchased through our online sales channels and complies with current Panamanian legislation.
2. Criteria for Returns and Refunds:
Customers may request a return or refund under the following circumstances:
3. Request Procedure:
In the event of any of the aforementioned situations, the customer must contact us within five (5) days of the delivery date to process the replacement or refund of the product. The contact methods are:
Phone: +507 6344-8383
Email: info@panamabluewater.com
Our team will evaluate the request and coordinate the replacement or refund, ensuring that the correct product is sent at no additional cost.
4. Lost Deliveries:
If a delivery has not arrived within the estimated timeframe, we ask customers to wait three (3) business days from the order date before contacting us, to allow additional time for the carrier in case of delays.
5. Limitations:
This return and refund policy does not apply in cases where the product has been altered or improperly handled by the customer, or if the issue is reported more than five (5) days after the delivery date.
6. Terms and Conditions:
Replacements or refunds are subject to product availability and claim validation by our team. We reserve the right to request photographic or additional evidence to confirm the product’s condition in case of damage claims.
7. Modifications:
We reserve the right to modify this policy at any time. Changes will be communicated to customers via our website or the email address provided during the purchase.